Smartorder · Orders, bookings & WhatsApp

Keep customer orders, bookings and follow-up organised.

Smartorder is designed around the flow of customer orders and appointments. It brings order handling, customer information, catalogue tools and bookings into a workspace for businesses that need to coordinate what customers have requested and what happens next. Optional modules extend it to staff attendance and payroll, Hikvision machines, QR payments, online stores, delivery and specialist business workflows.

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Registration is being prepared. Explore the features now; account creation will open after setup checks pass.

THE EVERYDAY WORK

What you can do with Smartorder

Customer order management

Record and manage orders in a shared workspace. Keep the customer and order details available to the team handling the work.

Appointments and bookings

Organise appointment-based work alongside customer information. Configure the services and booking workflow to match the way your business operates.

Catalogue, purchasing and invoicing

Maintain the products or services your business offers and use the purchasing, invoicing and reporting tools included in the workspace.

WhatsApp workflows

Connect a supported WhatsApp service to support customer communication and order workflows. Your number or provider must be linked and tested first; a new workspace is not automatically connected to WhatsApp.

AI insights and assistance

Use business AI to help with questions and day-to-day decisions. The usefulness of a suggestion depends on the information available, so review it before acting.

PEOPLE, DEVICES & CONNECTIONS

Attendance, payroll, payments and more

See what is available in the application and what needs a connection or separate activation.

Optional add-on · activation required

Time attendance and employee records

Keep staff IDs and names linked to clock-in and clock-out records. Review timesheets, multiple attendance events, shifts and leave before using the records for payroll. Attendance rules and employee mappings are configured for your business.

Optional add-on · activation required

Payroll and payslips

Prepare payroll using employee pay settings and reviewed attendance. Configure allowances, deductions and overtime, then review the results and produce payslips. Payroll preparation does not itself transfer salaries; payment and any required returns are separate, approved steps.

Compatible devices · connection setup required

Connect your existing Hikvision attendance machine

Keep a compatible Hikvision face, fingerprint or card terminal and connect its attendance events to the app. Map terminal employee IDs to staff names and check every clock-in/out. Direct server push can work without leaving a PC on once the terminal is configured; the model, firmware and network must support it. Some devices need a different connection method.

Blink connector available · merchant activation required

Blink by Emtel and QR payments

Offer scan-to-pay through the Blink QR payment connector, with payment status recorded through the supported workflow. A live merchant account, approved provider credentials and payment testing are required for your business. Other supported QR/card providers can be considered too; availability varies by provider. A test payment is not a real receipt of money.

Integration assessment · separate service

PBX and telephony connection — optional

A connection to your existing PBX can be assessed as a separate integration project. A native PBX connector is not enabled in the standard Smartorder workspace. Confirm the phone system, desired workflow, integration work and pricing before choosing this option.

EXPLORE THE WIDER APPLICATION

Smartorder module catalogue

Smartorder offers 96 modules across these categories. Select the add-ons your business needs; they are not all activated in a new workspace.

Selling, invoicing and payments 11 tools

Choose your counter, billing and customer-payment tools.

Stock, purchasing and equipment 12 tools

Organise products, buying, stock checks and counter equipment.

Staff, attendance and payroll 9 tools

Optional workforce modules connect time records, leave and payroll preparation.

Restaurant, bookings and customer visits 7 tools

Add the tools that fit a restaurant, salon or appointment-based service.

Customer relationships and growth 8 tools

Use connected channels to support customer follow-up and repeat business.

Accounts, reports and management 15 tools

Prepare reports and organise financial and operational information for review.

Delivery, vehicles and field work 7 tools

Select the modules needed for deliveries, transport or work away from the office.

Online presence, connections and administration 9 tools

Connect your channels and configure access, documents and integrations.

Specialist business modules 18 tools

Discuss the relevant module and check its exact workflow during setup. Each needs its own configuration; inclusion depends on the agreed package.

Confirm your selected modules, staff or device limits, required equipment and external provider charges before agreeing to a package. Prices will be published separately.

PUT IT INTO PRACTICE

A service business organising customer appointments

An example of how the service can fit into your day.

Add the services you offer and configure the booking workflow.
Record a customer’s appointment and keep their contact details with the booking.
Manage the related order or invoice, and use connected messaging channels for follow-up once those channels are configured.

BEFORE YOU GET STARTED

What to prepare

Your workspace is the starting point. These details help make it ready for your business.

Your business name, email address and contact number including country code.
The products or services you offer, prices and your preferred order or appointment workflow.
A supported WhatsApp connection if you want WhatsApp features; provider terms and any charges must be checked separately.
Email and other communication settings configured and tested before sending customer messages.
For attendance: provide the terminal model and firmware, staff IDs and names, and the required network access for a compatibility check.
For payroll: prepare employee pay information, attendance rules and reviewed payroll settings.
For Blink or other payments: arrange the merchant account and provider activation; share credentials only through the agreed secure setup process.

Questions about Smartorder

Does signing up connect my WhatsApp number?

No. Workspace setup creates your application account. Linking your WhatsApp number or provider is a separate configuration step, followed by a delivery test.

Do I share another customer’s business workspace?

OML Cloud prepares a separate Smartorder instance and database for each customer. Your business is set up in its own workspace.

Is Smartorder only for restaurants?

No. It can also suit shops and appointment-based services. Choose it based on the order and booking workflow you need, then check that workflow during the trial.

Can I keep my existing Hikvision attendance terminal?

Yes, if its model, firmware and network support the required connection. Check compatibility first, map employee IDs to staff names and test actual clock-in/out delivery. Direct-push-capable terminals can send attendance without a permanently running PC.

Is Blink ready to accept money as soon as I sign up?

The application has a Blink connector. Your business still needs its live merchant account, provider activation and a successful payment check. Creating a software workspace does not activate a merchant account.

Are all modules and connections included in my trial?

No. The catalogue shows what the application offers and what can be configured. Some modules need activation or a separate package; PBX, external providers, equipment and specialist setup are agreed separately. Confirm your selected features and pricing before subscribing.

More about trials, billing and your account →

Choose with your daily work in mind.

Choose Smartorder when orders, bookings and customer communication drive your workflow. If your main need is billing services and tracking balances, compare Invoicer.

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